Communication Privacy Policy
Effective Date: January 1, 2025
Whole Family Wellness is committed to protecting the privacy and confidentiality of your personal information. This policy explains how we collect, use, share, and protect information related to your communications with our office.
By communicating with Whole Family Wellness or using our services, you acknowledge the practices described in this policy.
1. Information We May Collect
Contact Information
We may collect information you provide when contacting or receiving services from our office, including your name, email address, phone number, and other contact information you choose to provide.
Communication Information
We may collect and maintain information contained in communications between you and Whole Family Wellness, including emails, text messages, phone communications, website messages, and other forms of communication.
2. How We Use Your Information
Responding to You
We may use your contact information to respond to questions, address concerns, process requests, and communicate with you about the services you receive.
Service-Related Communications
We may send communications related to your care or services, including appointment reminders, scheduling updates, office announcements, administrative messages, and other service-related information.
Improving Our Services
We may review communication activity to better understand patient needs, improve our services, and improve how we communicate with patients.
3. How Information May Be Shared
Service Providers
We may use trusted third-party service providers to help us manage communications, appointment reminders, email services, text messaging, and other business operations. These service providers are expected to protect the confidentiality and security of the information they receive.
Legal Requirements
We may disclose information when required by law, regulation, court order, legal process, or government request.
4. How We Protect Your Information
Whole Family Wellness uses reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, improper disclosure, alteration, loss, or destruction.
Although we take reasonable precautions, no communication or storage system can be guaranteed to be completely secure.
5. Your Communication Choices
You may choose not to receive non-essential or promotional communications from Whole Family Wellness.
To unsubscribe, follow the instructions included in the email or text message, or contact our office directly.
Opting out of promotional communications will not prevent you from receiving important service-related or appointment-related messages when permitted by law.
6. Sale or Distribution of Information
Whole Family Wellness does not sell your personal information, and we will not distribute your information to third parties for their own marketing purposes.
7. SMS and Text Messaging Terms
You may choose to receive text-message notifications from Whole Family Wellness.
Text messages may include appointment reminders, scheduling updates, office notifications, service-related information, and other communications related to Whole Family Wellness.
Message Frequency
The number and frequency of messages may vary.
Message and Data Rates
Standard text-messaging and data rates may apply based on your mobile service provider and plan.
Opting Out
You may stop receiving text messages at any time by replying STOP, or by contacting Whole Family Wellness directly and requesting to be removed from text-message communications.
Requesting Help
For assistance with text messages, reply HELP, or contact our office using the information listed below.
8. Consent
By providing your contact information and choosing to communicate with Whole Family Wellness, you consent to the collection and use of your information as described in this policy.
Your consent to receive promotional text messages is voluntary and is not a condition of receiving treatment, care, or services.
9. Contact Information
Whole Family Wellness
900 Wilshire Drive, Suite 110
Troy, MI 48084
Phone: (248) 631-8245